How to reduce human errors in roofing industry.

Technology is constantly changing the way people around the globe are doing things. In fact, even the roofing industry can take advantage of a variety of useful applications that software engineers create. 

More importantly, there are CRM software platforms that have been designed specifically to assist in eliminating human error. 

With this being said, here are 3 effective ways that roofing businesses can reduce human error by using the right software applications. 

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1. Address Poor Communication Between Crews and Project Owners: Set-up Automated Processes to Eliminate Problems with Communication

But I though that you said, ‘such and such’. While this statement may not be correct verbatim, it is a common statement that is made after a problem arises. Unfortunately, when this happens, it is probably too late to provide a quick fix to a roofing problem that has just been discovered. And, it make extra time and money to correct these issues properly. Whatever the case or situation, miscommunications can cause a wide array of serious errors.

However, with the integration of CRM software solution into any roofing business, unnecessary errors can be eliminated. For instance, the present manual processes must be automated into a seamless communication solution between all stakeholders. This solution must also be a robust end to end software solution that encompasses all involved.

Homeowners

Insurance companies

All other parties connected to a roofing project

Additionally, to avoid miscommunications, the messaging from one party to another has to be documented in a format that everyone involved can access (i.e. provide input and feedback that is essential for success). 

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2. Lack of Standardization: Software Solution Addresses Complete Standard Requirements for the Project

Due to the inherent nature of a roofer's work, there are high volume times that does not lend itself to eliminating simple mistakes. Untimely phone calls answered in the midst of difficult times that lead to incomplete paperwork. Or, an insurance company’s requirements are taken verbally instead of collected in an automated software solution for further verification. The tiniest error can lead to huge mistakes if te entire process is not standardized.

On the other hand, when a CRM platform is in place, the paperwork is no longer sloppy or incorrect. For instance, when information is required, the representative of the insurance company can provide their information via a digital template. Here is some of the information that can be collected in a standardized format.

Customer phone numbers

Measurements

Insurance Information

Other Required Fields

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3. Unintelligible, Missing or Lost Information: Automated Solution to Record All Required Info

Another key area that has to be corrected in a roofing business involves a diverse sales team with different organizational practices. For instance, some sales members may record vital information about a roofing project on the back of a napkin if it is available. 

Or, they may scribble notes on a pad that it is difficult to interpret when it is needed most. Whatever the situation, an automated solution can help to resolve a wide range of errors, including providing a centralized database of information that can be read easily by anyone who needs the info. 

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Conclusion: 

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RooferIntel – The best roofing software solutions for commercial and residential roofing companies: